Device not reporting
Check the latest received timestamp, device power and available network connectivity using the manufacturer’s safe guidance. Confirm the model and whether anything changed in the installation or account configuration.
SUPPORT / MAKE THE NEXT STEP CLEAR
Useful details. Faster diagnosis.
When something does not look right, describe the expected result and what actually happened. A concise, relevant report helps separate device connectivity, app settings and platform configuration without exposing private data.
01 / GPS PLATFORM SUPPORT & TROUBLESHOOTING
Start with the affected area
Phone tracking or app behaviour
Record the phone model, operating system and app version. Check relevant permissions, connectivity and battery restrictions. Explain whether the issue occurs while the app is open or in the background.
Missing notification or report
Identify the relevant event or report, time zone and expected recipient. Check the configured rule and delivery channel. Avoid assuming an absent alert means no event occurred.
02 / GPS PLATFORM SUPPORT & TROUBLESHOOTING
What to include in your request
- Your company or account contact and a brief description of the issue.
- The affected device/app type and version information, where available.
- The approximate time and time zone, plus steps that reproduce the issue.
- What you expected, what happened and whether it affects one object or several.
- A redacted screenshot or error message, if requested through an approved channel.
03 / GPS PLATFORM SUPPORT & TROUBLESHOOTING
Keep the request safe
Do not send secrets
Never include passwords, API tokens, SIM credentials or recovery codes in an ordinary support enquiry. Use the service’s approved secure process if configuration access is required.
Minimise personal data
Do not attach live customer routes, precise personal location records or unrelated screenshots without an agreed need and appropriate authorisation.
Use verified access routes
If you cannot sign in, ask for the correct account or recovery route. This marketing site has no login or password-reset function; do not enter credentials into an unverified lookalike page.
04 / GPS PLATFORM SUPPORT & TROUBLESHOOTING
Contact and service expectations
Email gps@codestationai.com with the relevant details, or prepare an enquiry on our contact page. Support coverage, escalation arrangements and response times depend on the agreement for your service. This is not an emergency response channel.
CONTINUE EXPLORING
Take the next step with context.
Use your requirements to guide the discussion. Scope and terms are agreed before proceeding.