FAQ / CLEAR ANSWERS
Know what you are exploring.
Understand the offering and the questions that need to be resolved for your project. A clear scope is more useful than assumptions about features, ownership or terms.
The questions buyers ask.
Open a question for the details. If your requirements are different, include them in your enquiry.
Choosing your product
Personal account or hosted white label: which do I need?
Choose a personal account to track your own vehicles or a small-business operation. Choose hosted white label when you want to offer a GPS service under your business identity, with customer administration and branded web/mobile experiences.
What is included in the white-label offering?
The offering brings your branding to Android and iOS apps and a web GPS platform, alongside tracking and service-administration tools. Branding, configuration, integrations and delivery responsibilities are defined in your project scope.
Do we receive the source code or server access?
No. CodeStation AI retains the core source code, intellectual property and server control. Application-level user and object administration is not a source-code purchase or server handover.
How is pricing agreed?
Tell us the product you need, approximate device count and any branding or integration requirements. Pricing and commercial terms are agreed for that scope. No fixed price, free trial, unlimited plan or activation timeframe is promised on this website.
Devices and mobile apps
Will it work with our existing GPS devices?
Share the exact manufacturer, model and protocol where known. Compatibility must cover both the connection and the data or commands you require. A brand name alone does not establish support for every model or function.
What is the difference between a viewing app and a tracker app?
The viewing app lets you review objects and activity from the platform. The tracker app sends the phone’s own location to a connected account. A phone used as a tracker needs appropriate permissions, settings and an authorised tracking purpose.
Can Android and iOS phones be used as trackers?
Yes, supported Android and iOS phones can report their location through the tracker app. Operating-system permissions, battery controls, device state and connectivity affect reporting. Request the approved app and setup instructions for your account.
What happens when a phone loses internet access?
The tracker workflow can retain location records for upload when connectivity returns. This does not provide uninterrupted live visibility. Confirm configuration and test reconnection behaviour on the actual device.
Do all devices provide fuel, CAN data or remote commands?
No. These functions require the appropriate hardware, protocol, installation and configuration. Confirm the exact sensor readings or command set needed; a device reporting location does not prove support for every additional function.
Where can I download the apps?
Request the current approved app distribution links and account instructions. Store listings and branded publishing arrangements are project-specific. This website does not display unverified store badges or download files.
Operations, access and next steps
Why might a notification not arrive?
A message depends on the configured event rule, recipient settings and delivery channel. Phone permissions, connectivity, gateway availability or provider restrictions may also matter. Use the support guide to report the relevant time and context without sharing credentials.
Can we connect other business systems?
The API supports integrations with platform information and supported actions. Define the workflow, then confirm endpoint coverage, permissions, limits and integration responsibilities. Do not send API credentials through an enquiry form.
Can we move from another tracking platform?
Describe what you use today, your device portfolio and what must be preserved. Device reconfiguration, data portability and migration work require a separate assessment. Historical data transfer and an uninterrupted changeover are not assumed.
How do we arrange a useful demo?
Share the product you are considering, your approximate device count and the workflows you want to see. A demo request begins a discussion; it does not book an appointment or create an account. Concept visuals on this site are not live product screenshots.
Where do I sign in or recover an account?
Use the verified access route supplied for your deployment. If you are unsure, contact CodeStation AI for the correct route. This marketing website has no login or password-reset form and never asks for your password.
What about support, retention and service levels?
Agree support coverage, data retention and service-level terms for your account or project. This page does not promise a particular response time, retention period or uptime. Explain any essential operational requirement before proceeding.
Does the contact form send my enquiry automatically?
No. It prepares an email draft on the page. You review it, then open your email app or copy the text and send it yourself. The website does not submit or store the enquiry or claim that a message has been delivered.
CONTINUE EXPLORING
Have a project-specific question?
Use your requirements to guide the discussion. Scope and terms are agreed before proceeding.